Support

Answers to the common questions. If yours is not here, write to support@papereden.app.

Purchases

I bought Paper Eden Plus and still see ads

Open the Me tab, tap the Paper Eden Plus card and choose Restore purchase. Make sure the device is signed in to the same Apple or Google account you bought with.

How do I cancel a subscription?

Subscriptions are managed by the store. On iPhone or iPad: Settings, your name, Subscriptions. On Android: Google Play, your profile picture, Payments and subscriptions. You keep Plus until the end of the period you paid for.

Can I get a refund?

Refunds are decided by Apple or Google. Request one at reportaproblem.apple.com or from your order history in Google Play.

Streaks and progress

I missed a day. Is my streak gone?

One missed day in any seven is forgiven as a rest day, and the streak carries on. A second miss inside the same seven days starts it again. A missed mural day can be mended from the mural screen.

I have a new phone. Where is my progress?

Progress, cards and prayers are stored on the device, not in an account. They move to a new phone only if you restore the phone from a device backup that included the app. A Plus purchase comes back with Restore purchase.

How do I delete my data?

Deleting the app removes everything it stored. There is nothing kept on a server of ours.

Reminders, widgets and wallpapers

The morning reminder does not arrive

Check that notifications are allowed for Paper Eden in the system settings, and that the reminder is switched on in the Me tab with the time you want.

How do I add the widget?

On iPhone, touch and hold the home screen, tap Edit, then Add Widget, and search for Paper Eden. The lock screen has one too. On Android, tap Add on the widget card in the Me tab, or touch and hold the home screen and choose Widgets.

How do I use a card as my wallpaper?

Open a card and tap Set as wallpaper. On Android the app sets it for the home screen, the lock screen or both. On iPhone the app saves the picture to Photos; open it there, tap Share, then Use as Wallpaper.

Ads and privacy

How do I change my ad choices?

Where your region gives you a choice, it is under Me, Privacy choices. You can also reset your advertising ID or switch off ad personalization in the system settings. The privacy policy has the details.

Contact

Write to support@papereden.app with your device model and what happened. We read everything.